The Total Economic Impact of Smartsheet (A summary)
Forrester conducted interviews with nine customers who have used Smartsheet for various purposes, ranging from essential project management to large-scale digital transformation initiatives. The purpose of the study was to gain a better understanding of the benefits, costs, and risks associated with investing in Smartsheet. Forrester aggregated the interviewees' experiences and combined the results into a single composite organization.
The organizations that were interviewed saw significant benefits from investing in Smartsheet. They experienced increased visibility into project, program, and organizational transformation initiatives, resulting in productivity gains for teams and leadership, more efficient resource allocation, and increased revenue delivery. Additionally, they were able to achieve software cost savings and reduced development costs.
Analysis of benefits with detail
Productivity gains for project managers
Productivity gains for leadership
Improve utilization for end-users/managed resources
Software cost saving
Increased revenue delivery
Reduced development costs
Analysis of costs with detail
Licenses and services costs
Evaluation, planning, implementation, and training costs
Platform management costs
Based on the table above, showed that the net benefits increased year by year from $4,269,361 in year 1 to $20,292,080 in year 3.
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