Request Management is a common business use case for any business. Requests are received from both internal and external stakeholders who need support, information, or some kind of action in the day-to-day operation of a business, or to report on unexpected incidents.
Your team’s efficiency and business success will be greatly affected if you are still using emails, instant messages and/or spreadsheets to manage your requests. These are good tools for communication and data recording but not efficient in managing the requests raised by your stakeholders.
Request Management is applicable across the departments. The requests can be submitted by employees, vendors or customers.
Here are some example of Request Management use cases:
A typical Request Management process will include:
Get started with the following template sets:
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