Request Management Solution

Request Management is a common business use case for any business.  Requests are received from both internal and external stakeholders who need support, information, or some kind of action in the day-to-day operation of a business, or to report on unexpected incidents. 

Your team’s efficiency and business success will be greatly affected if you are still using emails, instant messages and/or spreadsheets to manage your requests.  These are good tools for communication and data recording but not efficient in managing the requests raised by your stakeholders.

This graphic highlight the issues you could be facing without an effective Request Management solution

Request Management is applicable across the departments.  The requests can be submitted by employees, vendors or customers.

Here are some example of Request Management use cases:

1. Finance: Purchase Order submission and approval process
2. Marketing: Budget approvals for marketing campaign
3. IT: Issue submission/ Ticketing for IT access, repair or services
4. HR: Employee leave application and approval
5. Customer Service: Customer Issues submission and resolution process

This graphic highlight the benefits you will experience when having an effective Request Management solution

A typical Request Management process will include:

1. Form submission (Raising an issue or request)
2. Assignment of task
3. Resolution
4. Review and Approval
5. Completion

Get started with the following template sets:

1. General Request Management Template Set https://www.smartsheet.com/marketplace/us/template-sets/request-management
2. IT Request Management Template https://www.smartsheet.com/marketplace/us/templates/it-request-management
3. Marketing Request Management Template Set https://www.smartsheet.com/marketplace/us/template-sets/marketing-request-management
4. Essential Business Request Management Template Set (Government) https://www.smartsheet.com/marketplace/us/template-sets/essential-business-request-management
5. RFP Management Template Set https://www.smartsheet.com/marketplace/us/template-sets/rfp-management

Smartsheet is a dynamic workspace that empowers teams to manage projects, automate workflows, and rapidly build new solutions—using no-code tools they love, and backed by the security IT needs.  Smartsheet is more than a Request Management tool.

With 57Network’s customised training modules, your team will be unleashed to achieve more with Smartsheet.
We also provide Solution Building services to speed up your transformation journey.

Wish to understand how we can empower your team for greater achievement?

Connect with us today