57NETWORK
  • About
    • VALUES & MISSION >
      • Integrity Declaration
      • PDPA
      • PDPA - Job Applicant
  • SMARTSHEET
    • Try Smartsheet For Free
    • BrandFolder >
      • BrandFolder + SMAR
    • Services >
      • Training For Success
      • Solution Building
      • Add-on Premium App >
        • Microsoft + Smartsheet
        • Docusign + Smartsheet
        • Dynamic View
    • Solutions >
      • Smartsheet For PMO >
        • Control Center
        • WorkApps
        • JIRA + Smartsheet
      • Smartsheet For Accounting Finance
      • Smartsheet For Legal Firm
      • Smartsheet For Marketing
      • Smartsheet For IT Operations
      • Smartsheet For Education
      • Smartsheet For Construction
      • Smartsheet For Healthcare
      • Smartsheet For Government
      • Smartsheet For Non-profit
      • Smartsheet For Software Development
      • Smartsheet For Sales
      • Smartsheet For IT PMO
      • Smartsheet For Professional Services
      • Smartsheet For Media Entertainment
      • Smartsheet For Telco
      • Smartsheet For SME
      • Smartsheet For Retail
      • Smartsheet For Energy and Utilities
      • Smartsheet For HR
      • Smartsheet For Tech Company
      • Smartsheet For Manufacturing
    • Customers Stories
    • Smartsheet Enquiry
  • Blog
  • CYBERSECURITY
    • Ransomware Mitigation
    • Prevent Email Fraud | Email Security
    • Installation Guide | Bitdefender Gravityzone
    • Patch Management
    • Nutanix Integration with Bitdefender Gravityzone
  • CONTACT US

One Thing CIOs Must Do Better to Stay Competitive

5/14/2018

 
by Stephen Danos on May 2, 2018

Whatever your business, it’s probably true that competition for customers is becoming more intense. As customers have more and more options, business executives that want to drive success have to do many things to stay competitive. But there is one thing that has a greater impact than any other: Becoming customer obsessed.

CIOs, IT leaders, and other execs need to connect with customers, both internal and external, in order to learn their preferences. The Wall Street Journal’s Irving Wladawsky-Berger sums this up in a single sentence: “The customer experience, that is, making each of its clients feel special, is increasingly the key factor for a business to stand out from its competitors.”
​
Picture
This doesn’t mean that execs need to fill their days with customer calls. Indeed, there are other ways to connect with customers, from newsletters to advisory boards. That’s not to say leaders shouldn’t speak directly with external and internal customers when they can. If they carve out time for those conversations, they can hear first-hand examples of how their company’s products make a real-life impact — and gain priceless insights into where they’re falling short.
​

Why Customer Connections Matter

Picture
Richard Branson once tweeted that “to succeed in business you need to be original, but you also need to understand what your customers want.”

Companies such as Salesforce encourage their employees to obsess over the customer experience and engage with them through all available channels. This often overlaps with the everyday responsibilities of all employees, and there is a growing need for CIOs and customer experience (CX) leaders to collaborate on processes.

The traditional model, where CIOs and IT directors build systems and do not contribute to external customer experience, is outdated. Instead of just reacting to internal requests, IT leaders and their teams can provide more value by working alongside business teams to refine and execute processes that impact all customers.

Here are some positive examples of what can happen when IT and CX teams collaborate:
  • CX team reports on the customer journey, digital channels, and segments; IT builds or helps source tools to measure customer engagement.
  • IT shares technology trends, such as advancements in artificial intelligence and voice automation, that shape the changing day-to-day lives of customers; CX teams create and deploy surveys to find out how these technologies impact how customers use their products or services.
  • IT helps CX tailor their roadmaps to align with technology costs; the teams work together to create an on-budget experience that gives customers more than they expected.

Companies will have an advantage if their IT and CX teams obsess over the people they are supporting on a daily basis. The habit of being intensely customer-centric translates across internal and external stakeholder groups.

For CIOs or IT Directors, having visibility into CX workflows and projects lets you know how customers wholistically experience your company. Ultimately, it’s key to understand your customers’ points of view.
​
From conducting website usability tests to collecting user feedback on products and ticketing processes, being informed will motivate you to iterate on work processes, compete, and help your teams and customers succeed even faster — together.

​

Use Smartsheet to Boost Speed to Impact

Picture
The Smartsheet platform can help you with cross-functional collaboration, visibility into your team’s work, and improve speed to impact. Through customizable and intuitive dashboards, portals, forms, reports, and more tools and app integrations, you can stay aligned with not just your IT support staff, but all adjacent business teams that rely on your systems, insights, and positive contributions.

With Smartsheet forms, IT teams can set up an easy-to-use ticketing system for internal customers to report technical issues and another form for equipment purchases.

In addition, CIOs can view key performance data in Smartsheet dashboards, keeping track of monthly spend, system health, customer satisfaction, and more at a glance with over fourteen chart visualizations.

Access to this information reduces the time spent on reports and status meetings, so IT leaders can focus instead on enhancing customer experiences.

Source: Smartsheet Blog
​

    Author

    Writers and Bloggers from Smartsheet.

    Categories

    All
    2019
    360 Reviews
    Abacus
    Accelerate
    Accountability
    Accountabillity
    Administrative Control
    Adoption
    Agile
    Agility
    AI
    Alert
    Artificial Intelligence
    Asset Management
    Authentication
    Automation
    Automation In Workplace
    Autopsies
    AWS
    Barcode Inventory
    Better Communication
    Better Decision
    Borderless Team
    Bottom-Up
    Brainstorm
    Business
    Business Leaders
    Business Moves Fast
    Business Software
    Card View
    Chat
    Chatbot
    Chatflow
    CIO
    Clear Vision
    Cloud
    Collaboration
    Collaborative Work Management
    Comfort Zone
    Competitive Advantage
    Compliance
    Construction
    Converse.ai
    Creativity
    Critical Path
    Cross-functional
    Csuite
    CTO
    Customer Experience
    CWM
    Dashboard
    Data Control
    Data Privacy
    Data Security
    Data Visibility
    Decision Making
    Delegation
    Digital Technology
    Digital Transformation
    Direction
    Efficiency
    Email
    Employees
    Employee Spotlight
    Empower
    Engage
    Enterprise
    EVENT
    Flexible
    Future Of Work
    Gantt Chart
    GDPR
    Google
    Google Hangouts
    Google Maps
    Google Sheets
    Grow
    Hacker
    High Value Work
    Hours Saved
    HP
    Information Access
    Innovation
    Issue Tracker
    IT
    IT Team
    Kevin Carroll
    Killer App
    Location Capture
    Location Sharing
    Logged Locations
    Luca Pacioli
    Machine Learning
    Make Better Decisions
    Maximise Productivity
    Maximum Value
    Meeting Management
    Meetings
    Meltdown
    Messaging Integration
    Microsoft
    Microsoft 365 Tips
    Microsoft Excel
    Microsoft Teams
    Mobile
    Navigation
    New Interface
    Old Systems
    Onboarding
    Permissions
    Phishing
    Portals
    Portfolio Reporting
    Post-mortem
    Praerit Garg
    Productive
    Productivity
    Project Management
    Project Managers
    Project Tracking
    Quality
    Quantum
    Real Time Information
    Real-time Information
    Request Management
    Risk
    SAAS
    SaaS Adoption
    Scalable
    Scam
    SECURITY
    Security Control
    Silo
    Skype For Business
    Slack
    Smart Meeting
    Smartsheet
    Smartsheet Dashboard
    Smartsheet Mobile
    Smartsheet Portals
    SMARTSHEET TECHNICAL
    Spectre
    Speed
    Spoofing
    Spreadsheet
    Stay Connected
    Streamlined Processes
    Successful
    Teamwork
    Team Work
    Technology
    Time Saved
    Top-Down
    Track Submissions
    Transform
    Transparency
    Trust
    Upgrading
    Visibility
    Waterfall
    William Oughtred
    Work Anywhere
    Work Better
    Work Collaboration Platform
    Work Communications
    Work Execution Platform
    Workflows
    Workplace
    Workplace By Facebook
    Workplace Messaging
    Work Smart

    Archives

    December 2022
    November 2022
    October 2022
    February 2022
    October 2021
    September 2021
    July 2021
    May 2021
    December 2020
    October 2020
    July 2020
    November 2019
    September 2019
    July 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    January 2018
    December 2017
    November 2017
    October 2017
    August 2017

    RSS Feed

Malaysian accounting firm CKP improves both sales and productivity 30% by digitizing and automating with Smartsheet


Care line: +603-9212 0157

Leave us your inquiry

Contact us
Picture
Reach us via Whatsapp

Picture
Picture
57Network has been helping global companies in digitizing work management for greater transformation.
Copyright © 2022 57Network Consultancy Sdn. Bhd.
Company Registration number : 202001020346 (1376666-K) 
​(Formerly FIFTY SEVEN NETWORK since May 2015). All rights reserved.
 Privacy Policy ​ | ​Integrity Pledge | Site Map
Designed by 57 Web
  • About
    • VALUES & MISSION >
      • Integrity Declaration
      • PDPA
      • PDPA - Job Applicant
  • SMARTSHEET
    • Try Smartsheet For Free
    • BrandFolder >
      • BrandFolder + SMAR
    • Services >
      • Training For Success
      • Solution Building
      • Add-on Premium App >
        • Microsoft + Smartsheet
        • Docusign + Smartsheet
        • Dynamic View
    • Solutions >
      • Smartsheet For PMO >
        • Control Center
        • WorkApps
        • JIRA + Smartsheet
      • Smartsheet For Accounting Finance
      • Smartsheet For Legal Firm
      • Smartsheet For Marketing
      • Smartsheet For IT Operations
      • Smartsheet For Education
      • Smartsheet For Construction
      • Smartsheet For Healthcare
      • Smartsheet For Government
      • Smartsheet For Non-profit
      • Smartsheet For Software Development
      • Smartsheet For Sales
      • Smartsheet For IT PMO
      • Smartsheet For Professional Services
      • Smartsheet For Media Entertainment
      • Smartsheet For Telco
      • Smartsheet For SME
      • Smartsheet For Retail
      • Smartsheet For Energy and Utilities
      • Smartsheet For HR
      • Smartsheet For Tech Company
      • Smartsheet For Manufacturing
    • Customers Stories
    • Smartsheet Enquiry
  • Blog
  • CYBERSECURITY
    • Ransomware Mitigation
    • Prevent Email Fraud | Email Security
    • Installation Guide | Bitdefender Gravityzone
    • Patch Management
    • Nutanix Integration with Bitdefender Gravityzone
  • CONTACT US