Request Management is a common business use case for any business. Requests are received from both internal and external stakeholders who need support, information, or some kind of action in the day-to-day operation of a business, or to report on unexpected incidents. Your team’s efficiency and business success will be greatly affected if you are still using emails, instant messages and/or spreadsheets to manage your requests. These are good tools for communication and data recording but not efficient in managing the requests raised by your stakeholders. |