57NETWORK
  • About
    • VALUES & MISSION >
      • Integrity Declaration
      • PDPA
      • PDPA - Job Applicant
  • SMARTSHEET
    • Try Smartsheet For Free
    • BrandFolder >
      • BrandFolder + SMAR
    • Services >
      • Training For Success
      • Solution Building
      • Add-on Premium App >
        • Microsoft + Smartsheet
        • Docusign + Smartsheet
        • Dynamic View
    • Solutions >
      • Smartsheet For PMO >
        • Control Center
        • WorkApps
        • JIRA + Smartsheet
      • Smartsheet For Accounting Finance
      • Smartsheet For Legal Firm
      • Smartsheet For Marketing
      • Smartsheet For IT Operations
      • Smartsheet For Education
      • Smartsheet For Construction
      • Smartsheet For Healthcare
      • Smartsheet For Government
      • Smartsheet For Non-profit
      • Smartsheet For Software Development
      • Smartsheet For Sales
      • Smartsheet For IT PMO
      • Smartsheet For Professional Services
      • Smartsheet For Media Entertainment
      • Smartsheet For Telco
      • Smartsheet For SME
      • Smartsheet For Retail
      • Smartsheet For Energy and Utilities
      • Smartsheet For HR
      • Smartsheet For Tech Company
      • Smartsheet For Manufacturing
    • Customers Stories
    • Smartsheet Enquiry
  • Blog
  • CYBERSECURITY
    • Ransomware Mitigation
    • Prevent Email Fraud | Email Security
    • Installation Guide | Bitdefender Gravityzone
    • Patch Management
    • Nutanix Integration with Bitdefender Gravityzone
  • CONTACT US

7 Smartsheet Solutions for Inventive IT Teams

4/22/2019

 
by Stephen Danos

Across all industries, IT departments provide the essential infrastructure for companies to operate more efficiently and effectively. They often coordinate and implement technology on a tremendous scale and ensure business continuity, from installing hardware upgrades to setting up single sign-on to improve data security.

IDC recently reported that when considering a work execution platform, IT departments add adoption criteria that move beyond cost, customer validation, and implementation time. Among these necessary checks are enterprise-grade security, scalability, long-term use, APIs and integrations, and the platform’s access to a partner ecosystem.
​
Picture
When stakeholders want to secure buy-in for new SaaS platforms, IT leaders want to outline value added, quantifiable benefits, and understand why stakeholders need the platform in the first place. However, IT teams that use Smartsheet can access several add-ons, templates, and integrations and Connectors that help improve planning, increase throughput, and streamline operations.

IT leaders can see immediate value for numerous team functions such as organizing your IT help desk, implementing software migration plans, tracking unresolved tickets, and developing new software. Smartsheet provides multiple approaches for streamlining existing IT workflows and managing projects with real-time, executive visibility. Here are seven Smartsheet solutions IT teams can use today:
​

1. Accelerator for IT PMO

Picture
Savvy IT business leaders are often looking for ways to accelerate project delivery, improve real-time portfolio visibility, and to make sure their teams are executing on work orders with consistency. These leaders need to track resources and improve visibility, whether they are organizing and carrying out straightforward tasks such as computer monitor troubleshooting or managing a complex portfolio of reports.

These work process improvements help ensure that IT projects deliver value for their company and internal customers. Built on best practices from hundreds of Smartsheet customers working in the IT field, the Accelerator for IT PMO is a premium add-on that gives teams deeper insight into their business while empowering project performance.

The Accelerator facilitates a holistic view of the IT project lifecycle by combining executive reporting, project archiving, and visible budget metrics, in order to increase program transparency and consistency.

2. IT Requests and Ticketing Template Set

As companies grow, IT departments see an increase in IT requests and tickets. These ongoing work streams can include onboarding new employees with global logins and software to setting up workstations to troubleshooting technical hardware issues.

The Smartsheet Template Set for IT Requests and Ticketing addresses many of the needs of contemporary IT departments. Included in this set is an IT ticketing dashboard, which surfaces an open tickets report and tracks request and performance metrics, displaying tickets resolved by week, month, and year.

The Unresolved Tickets Report, IT Ticket Metric Sheet, and the IT Ticket Tracking Sheet, with a built-in form, all contribute to maximizing throughput. The prebuilt IT Ticket Submission Form provides fields for created and request by dates, issue title, issue description, and the reproduction steps, and IT teams can customize the templates to fit their needs.

3. Asset Management Template Set

Picture
Managing hardware, workstation equipment, and computer peripherals are important responsibilities for IT departments at companies of all sizes. In addition to tracking new assets and checkout processes, IT professionals need to stay on top of asset warranty expirations and maintenance records.  

The Smartsheet Asset Management Template Set improves visibility through an asset management dashboard, which pulls data from the Asset Metrics Sheet and a trio of reports: Asset Warranty Expiration Report, Overdue Assets Report,  and Assets Needing Repair Report.

The Asset Tracker Sheet can be populated through a customizable new asset intake form, in which team members can submit valuable information, including asset location and condition, from their computer or mobile device.
​

4. Smartsheet for Jira Connector

Picture
Agile IT departments all over the world use Jira to track ticket assignments, run project development sprints, and manage their service desks. While Jira might be your IT team’s preferred platform, some internal stakeholders might not have the permissions, technical knowledge, or time to access Atlassian’s software solution.  

Using the Smartsheet for Jira Connector, IT teams can access Jira data, increase business stakeholder visibility into development projects, improve cross-functional collaboration, close tickets faster, and report on KPIs to executives. The Connector automatically synchronizes data between Smartsheet and Jira so that you can easily make bulk changes, stay organized, and provide instant visibility to business users and IT executives.

With the Connector, Smartsheet provides an easy way for information to flow from Smartsheet into Jira, so your team can map a service desk project into Smartsheet. You can easily create an easy web form to intake issues, which then import into Smartsheet and then sync to Jira so your IT help desk can work on the issues in Jira. In addition, issue status is automatically updated in Smartsheet in real time.
​

5. IT Office Relocation Plan

Picture
Whether it’s moving offices or server hosting facilities, a lot goes into an IT department relocation plan: planning, mapping, managing equipment inventory, asset labeling, and wiring. These complex transitions lead to planned business interruptions, configuring new office layouts, and making sure that every asset is tracked from facility to facility.

The Smartsheet IT Office Relocation Plan template helps with on-time readiness. Working in the template, IT professionals can build a workback schedule from the date of the move, as well as break out relocation stages and view priority, task status, who’s accountable, complete by date, and more. Once the moving date at the top of the Complete By column is entered, the remaining task complete by dates will auto populate.

Click here to get started and save the template. ​
​

6. System Development Lifecycle With Gantt

Picture
As there is a lot to consider during the system development life cycle when implementing information systems, IT teams can use straightforward tools that templatize the process and make every stage — from analysis to evaluation — more effective.

Whether you employ Agile, waterfall, or another methodology for your system development life cycle, the Smartsheet template for System Development Lifecycle With Gantt helps IT teams visualize and improve their progress with Harvey Balls and key dates. Using a digital Gantt chart in the template, they can assign tasks, then set dependencies and see how deviations from the plan impact the project.

Click here to get started and save the template.
​

7. Help Desk Ticket Tracker With Form

From large enterprises to smaller companies, IT help desks minimize the impact of technical glitches and hardware malfunctions while ensuring that work stations allow employees to maximize their contributions to the business. Using this Smartsheet template, IT professionals who staff help desks can speed up their support ticket clearance rate.

The customizable Help Desk Ticket Tracker Form asks business customers to define the urgency of the request, then provide issue descriptions, date, their username, department, ticket category, and attach optional screenshots to put the issue in context for the IT department.

Whenever a new ticket is submitted through the form, all the corresponding details automatically populate in the sheet. Plus, teams can set up notifications to let team members know when a ticket has been submitted, assigned, or closed. This way your team has visibility into all open tickets and can separately capture metrics for ticket closure rates, cost per ticket, and lost business hours, amongst others.

Click here to get started and save the template.

These templates just a few of the ready-made Smartsheet solutions available for IT professionals. Learn more about Smartsheet solutions for IT Operations.
​
​Source: Smartsheet Blog
​

For Smartsheet Enquiry & FREE Business Trial

    Author

    Writers and Bloggers from Smartsheet.

    Categories

    All
    2019
    360 Reviews
    Abacus
    Accelerate
    Accountability
    Accountabillity
    Administrative Control
    Adoption
    Agile
    Agility
    AI
    Alert
    Artificial Intelligence
    Asset Management
    Authentication
    Automation
    Automation In Workplace
    Autopsies
    AWS
    Barcode Inventory
    Better Communication
    Better Decision
    Borderless Team
    Bottom-Up
    Brainstorm
    Business
    Business Leaders
    Business Moves Fast
    Business Software
    Card View
    Chat
    Chatbot
    Chatflow
    CIO
    Clear Vision
    Cloud
    Collaboration
    Collaborative Work Management
    Comfort Zone
    Competitive Advantage
    Compliance
    Construction
    Converse.ai
    Creativity
    Critical Path
    Cross-functional
    Csuite
    CTO
    Customer Experience
    CWM
    Dashboard
    Data Control
    Data Privacy
    Data Security
    Data Visibility
    Decision Making
    Delegation
    Digital Technology
    Digital Transformation
    Direction
    Efficiency
    Email
    Employees
    Employee Spotlight
    Empower
    Engage
    Enterprise
    EVENT
    Flexible
    Future Of Work
    Gantt Chart
    GDPR
    Google
    Google Hangouts
    Google Maps
    Google Sheets
    Grow
    Hacker
    High Value Work
    Hours Saved
    HP
    Information Access
    Innovation
    Issue Tracker
    IT
    IT Team
    Kevin Carroll
    Killer App
    Location Capture
    Location Sharing
    Logged Locations
    Luca Pacioli
    Machine Learning
    Make Better Decisions
    Maximise Productivity
    Maximum Value
    Meeting Management
    Meetings
    Meltdown
    Messaging Integration
    Microsoft
    Microsoft 365 Tips
    Microsoft Excel
    Microsoft Teams
    Mobile
    Navigation
    New Interface
    Old Systems
    Onboarding
    Permissions
    Phishing
    Portals
    Portfolio Reporting
    Post-mortem
    Praerit Garg
    Productive
    Productivity
    Project Management
    Project Managers
    Project Tracking
    Quality
    Quantum
    Real Time Information
    Real-time Information
    Request Management
    Risk
    SAAS
    SaaS Adoption
    Scalable
    Scam
    SECURITY
    Security Control
    Silo
    Skype For Business
    Slack
    Smart Meeting
    Smartsheet
    Smartsheet Dashboard
    Smartsheet Mobile
    Smartsheet Portals
    SMARTSHEET TECHNICAL
    Spectre
    Speed
    Spoofing
    Spreadsheet
    Stay Connected
    Streamlined Processes
    Successful
    Teamwork
    Team Work
    Technology
    Time Saved
    Top-Down
    Track Submissions
    Transform
    Transparency
    Trust
    Upgrading
    Visibility
    Waterfall
    William Oughtred
    Work Anywhere
    Work Better
    Work Collaboration Platform
    Work Communications
    Work Execution Platform
    Workflows
    Workplace
    Workplace By Facebook
    Workplace Messaging
    Work Smart

    Archives

    December 2022
    November 2022
    October 2022
    February 2022
    October 2021
    September 2021
    July 2021
    May 2021
    December 2020
    October 2020
    July 2020
    November 2019
    September 2019
    July 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    January 2018
    December 2017
    November 2017
    October 2017
    August 2017

    RSS Feed

Malaysian accounting firm CKP improves both sales and productivity 30% by digitizing and automating with Smartsheet


Care line: +603-9212 0157

Leave us your inquiry

Contact us
Picture
Reach us via Whatsapp

Picture
Picture
57Network has been helping global companies in digitizing work management for greater transformation.
Copyright © 2022 57Network Consultancy Sdn. Bhd.
Company Registration number : 202001020346 (1376666-K) 
​(Formerly FIFTY SEVEN NETWORK since May 2015). All rights reserved.
 Privacy Policy ​ | ​Integrity Pledge | Site Map
Designed by 57 Web
  • About
    • VALUES & MISSION >
      • Integrity Declaration
      • PDPA
      • PDPA - Job Applicant
  • SMARTSHEET
    • Try Smartsheet For Free
    • BrandFolder >
      • BrandFolder + SMAR
    • Services >
      • Training For Success
      • Solution Building
      • Add-on Premium App >
        • Microsoft + Smartsheet
        • Docusign + Smartsheet
        • Dynamic View
    • Solutions >
      • Smartsheet For PMO >
        • Control Center
        • WorkApps
        • JIRA + Smartsheet
      • Smartsheet For Accounting Finance
      • Smartsheet For Legal Firm
      • Smartsheet For Marketing
      • Smartsheet For IT Operations
      • Smartsheet For Education
      • Smartsheet For Construction
      • Smartsheet For Healthcare
      • Smartsheet For Government
      • Smartsheet For Non-profit
      • Smartsheet For Software Development
      • Smartsheet For Sales
      • Smartsheet For IT PMO
      • Smartsheet For Professional Services
      • Smartsheet For Media Entertainment
      • Smartsheet For Telco
      • Smartsheet For SME
      • Smartsheet For Retail
      • Smartsheet For Energy and Utilities
      • Smartsheet For HR
      • Smartsheet For Tech Company
      • Smartsheet For Manufacturing
    • Customers Stories
    • Smartsheet Enquiry
  • Blog
  • CYBERSECURITY
    • Ransomware Mitigation
    • Prevent Email Fraud | Email Security
    • Installation Guide | Bitdefender Gravityzone
    • Patch Management
    • Nutanix Integration with Bitdefender Gravityzone
  • CONTACT US