Issue : Unable to access Smartsheet account on my Web Browser
Most of the time, we seen this issue is mainly caused by the user's hardware and browser. The browser clearly indicated the error message as "This site can't be reached https://app.smartsheet.com is unreachable"
The bottom of the message also provided "Try running Windows Network Diagnostics"
Kindly refer to these two-steps guide mentioned below and follow the best-practice guide, and your problem will be mostly resolved forever.
Step 1 : Check Hardware
👈🏻 If your Windows's Network Card (WiFi or Ethernet Cable) doesn't have a valid IP configuration, please refer to this fix guide : https://windowsreport.com/wi-fi-valid-ip-configuration-windows-10
Best practice: we highly recommended to manually add these DNS addresses for best browsing experience.
Here is the detail to further tweak your Network Card setting.
Refer to this guide: https://www.digit.in/features/tech/tweak-network-adapter-properties-networking-ethernet-wifi-vpn-45243.html
Try to disable and then re-enable your network card again after you have added the DNS setting mentioned above.
Step 2 : Check Internet Browser
For other Smartsheet tips, you can refer here: https://help.smartsheet.com/topics/tips-and-troubleshooting
Writers and Bloggers from Smartsheet.
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