by Stephen Danos
The benefits of building and maintaining a culture of quality can be measured in dollars. According to a 2014 study, companies that emphasize quality, and ultimately make fewer mistakes, can save an estimated $67 million per every 5,000 employees.
At a time when customers increasingly use social media and online reviews to make informed purchasing decisions, the pressure is increasing for businesses to continually raise the quality of their offerings. This emphasis on quality — combined with pressures to respond to changing demands at speed — can lead to more mistakes for companies that lack a clearly defined doctrine of quality.
So, how do effective leaders build and sustain a culture of quality — without sacrificing speed? Here are some ways business leaders can get started.
Writers and Bloggers from Smartsheet.
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