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Request Management is a common business use case for any business. Requests are received from both internal and external stakeholders who need support, information, or some kind of action in the day-to-day operation of a business, or to report on unexpected incidents. Your team’s efficiency and business success will be greatly affected if you are still using emails, instant messages and/or spreadsheets to manage your requests. These are good tools for communication and data recording but not efficient in managing the requests raised by your stakeholders.  This graphic highlight the issues you could be facing without an effective Request Management solution by Staff Writer The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business. To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time. by Stephen Danos  Before founding his own company, Kevin Carroll led and contributed to teams of all shapes and sizes. He served in the Air Force as a translator, was Head Athletic Trainer for the Philadelphia 76ers, and facilitated change at Nike as a “Katalyst” — a role where he helped leaders and teams reach their creative potential through balancing play and productivity.
Suffice to say, Mr. Carroll knows the value of how clear communication, visibility, and creative confidence make teams of all types productive. After giving a guest talk at Smartsheet, he took time to chat with us about his philosophy on structured play, what makes for successful teams, and how leaders can create a positive environment for speedier business execution. Out of this talk emerged three traits that impactful leaders need to build trust and stay motivated. In addition, he shared how to build an inclusive, winning workplace culture, and some relevant books that all leaders should read. |
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