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Recently I came across this webpage: How Much Is “The Way We’ve Always Done It” Costing You?. In this page, there is a cost calculator to determine how much time and money you and your team waste on inconsistent processes, status meetings, and tedious, manual work. You may access the cost calculator here: https://www.smartsheet.com/status-quo-cost-calculator Immediately, I keyed in the information to the best of my knowledge and was so amazed to see the time I spent in each of those areas: work processes, status meetings, manual work. Here is a summary of 57Network’s result.  Request Management is a common business use case for any business. Requests are received from both internal and external stakeholders who need support, information, or some kind of action in the day-to-day operation of a business, or to report on unexpected incidents. Your team’s efficiency and business success will be greatly affected if you are still using emails, instant messages and/or spreadsheets to manage your requests. These are good tools for communication and data recording but not efficient in managing the requests raised by your stakeholders.  This graphic highlight the issues you could be facing without an effective Request Management solution Base on Smartsheet Report on Collaboration Beyond Communication, we have prepared an infographic for your easy reference.
You can assessed the full report here. Change is indeed a part of life as the saying goes, "the only thing constant is change." Since the pandemic started in early 2020, we are seeing changes taking place in every sphere of life. How are you coping with change? How is your team coping with change? Schedule an appointment with 57Network to find out more about how Smartsheet can help you streamline workplace collaboration and support a dynamic workforce.  We are now in the last quarter of 2020. It has been a challenging and tough year. We have seen and heard from many who rose above this unprecedented circumstances.
Nobody is prepared for this global pandemic. What initially thought to be an outbreak in a city called Wuhan had in no time spread throughout the world. City after city are in lockdown. Lives, businesses, economy and many aspects are impacted. Like it or not, we have to make new adjustments. I oftentimes find myself forgot to put on my mask when I got out of my car. So, I decided to put it on the moment I leave my house, get in the car and get out of the car. Instead of "when can I meet you?", the new question is "when can we zoom?" Instead of planning for our weekly grocery shopping, we find ourselves reviewing every available merchant online to decide where should we purchase our meat, vegetables, fruits and other essential items from. So, how about our work? Will it ever be the same again? How many of you have been attending meeting after meeting over zoom just to get updates and realign with your team? Is this the effective use of your time? Business today is moving faster than ever, and leadership must accelerate work processes in order to stay competitive. In fact, a survey by Forbes found that 92% of executives believe that organizational agility is critical to business success.
Read more at https://bit.ly/2XwU6Js by Renee Coulombe Digital transformation (DX) is an important step in a company's ability to stay competitive in today’s evolving business landscape. But what exactly is digital transformation?
Some people think digital transformation is providing the newest and most relevant technologies to their employees in order to increase productivity levels. While digital technology is a major part of digital transformation, the concept itself is more complex. by Andre Ropeta With the growth of team collaboration in the cloud, information workers often waste time switching between applications or copying and pasting information into multiple systems. To work more efficiently, business teams today require a centralized hub for communication and work processes.
Microsoft Teams is now being used by 440,000 organizations, and with usage projected to accelerate, it’s clear that the popularity of this collaboration application is growing at a rapid pace. With many Smartsheet customers using Teams, we are excited to increase the capabilities of our integration. These new capabilities will help users harness the creativity and spontaneity of conversations in Teams by pairing them with a work execution platform that helps them transform those conversations into action. by Stephen Danos The need for businesses to adopt technology and software platforms has evolved at an accelerated pace. For companies and IT teams striving to become more agile, the technology they adopt needs to enable faster decision making while ensuring the administrative controls and data security vital to scaling software platforms across their entire organization.
In a recent report, McKinsey found that agile organizations have a “70 percent chance of being in the top quartile of organizational health,” which is attributed to their ability to achieve customer centricity, quicker time to market for developing products, increased revenue growth, reduced costs, and better employee engagement. The report also identified characteristics that successful agile organizations have in common, including a willingness to embrace next-generation enabling technology. by Stephen Danos  Customer experience and engagement have a tremendous impact on a company’s financial outlook, making these factors front of mind for companies across every industry. Yet customer lifecycle management encompasses more than money.
This process can generate and sustain goodwill and loyalty, help grow a business’s customer base, increase acquisition and retention, and more. At Smartsheet ENGAGE’18, presenters from Marketo, SAP Ariba, and CAVU Aerospace shared insights into how they use Smartsheet for customer-centric operations to support customer success initiatives. Here’s how they collaborated with and provided real-time visibility to their customers, leading to refined workflows and improved customer experiences. by Staff Writer The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business. To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time. |
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