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by Guest Author Editor’s Note: Here at Smartsheet, our customers inspire us every day. Today’s post comes from Oscar Gonzalez, Senior Program Planning Manager at Karyopharm Therapeutics.
In late 2016, after only five months as a lab manager for Karyopharm Therapeutics, I was promoted to the role of program manager in clinical operations. With no prior experience in clinical operations, I was in for quite a ride. I couldn’t have imagined that after a year I’d be promoted to senior program planning manager and be the team lead of the program planning, analytics, and innovation group — in large part thanks to the effect I had in the implementation of Smartsheet across the organization. Tellepsen uses Smartsheet to assess development goals and determine which project managers are ready for promotion. The construction project management team at Tellepsen Builders knew how to plan and build corporate headquarters, hospitals, and schools. But building a clear structure for career growth and promotion required a new approach.  Kendall Pouland, director of professional development, needed a better way to manage the skills training and advancement process for a growing team of ambitious project managers — and found it in Smartsheet.
As a family-owned business that’s been operating in Houston for more than 100 years, Tellepsen focuses on projects that make a difference in people’s lives. Construction project management is one of the largest teams at Tellepsen, and vitally important for the business. Project managers work at construction sites organizing the full range of onsite operations. Pouland had worked her way up through the project management ranks; spending 10 years working at building sites in a hard hat had taught her that a PM’s work is complex, and that clear feedback is essential to mastering the job. South Water Signs manages custom-made signage projects nationwide--a massive exercise in coordination, traditionally managed on paper or with Excel spreadsheets and email. As the company's business grew, it became clear that this manual process wasn’t scalable. That’s when South Water Signs turned to Smartsheet. Customer projects are now streamlined. Sales reps collect all the necessary data – package, type of sign, type of service, etc. – using a web form that feeds into a master sheet of all jobs. A project manager then uses the sheet to keep information like photos, permits, and approvals organized and stored in the context of work timelines. A custom report pulls all the necessary information to create an invoice for works in progress and the report is automatically sent to accounting. It's a seamless and transparent process that delights customers and makes South Water Signs a leader in its industry. SSouth Water Signs, a leading national signage company, uses Smartsheet in all areas of their business.
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