“We’re actually managing 30% more projects with the same number of project managers as we were before we implemented Smartsheet.”
—Michael Ghrist, IT Account Manager for Commercial Operations
Today, teams at Roche are developing and implementing innovative diagnostic systems that help millions of patients all over the world. Yet rapid changes in technology and within the healthcare industry mean that the teams at Roche must also drive innovation in their processes to stay competitive and keep up with demand.
An Increasingly Complex Process
Based in Indianapolis, the Roche Diagnostics Implementation Program office serves the needs of a diverse and expansive customer base in North America. The team realized that in order to best serve their customers, which range from personal physicians to large national laboratories, research institutions and academic centers, they needed to address rapid changes in technology, customer expectations, and economic pressures. Their customers deserve transparency with regard to everything related to diagnostic testing — and they want results and consolidated real-time information delivered more rapidly.
The professional services company made its yearly audit planning and scheduling process less time-consuming while improving team communication, collaboration, and process visibility.
Professional services powerhouse FGMK had a problem: Dated processes and legacy tools were distracting the team from the work they do best— first-class client service.
With over 1,000 audit and financial statement reporting engagements in a year, and tens of thousands of information requests, FGMK was looking for a better way to handle communications and manage administrative requests related to these often manual processes done in a spreadsheet, word document, or an email thread. After running into accountability issues and versioning headaches, the team at FGMK knew there had to be a better way.
“We found that teams were spending a lot of time on the administrative part of an audit versus doing the actual client service, doing the actual value-added component that is why they're in the field,” says Michael Fernandez, Director of Quality Control at FGMK.
They needed a solution to help free up their employees from this manual, administrative burden by helping to streamline document intake and decrease the back and forth of email conversations. "We just needed to improve our data flow. We needed to improve our collaboration. We needed to improve our communication; internally and externally," says Fernandez.
“We viewed Smartsheet as something that could improve our own efficiency and cut out that manual labor-intensive process,” says Fernandez, “we’re able to use the notifications and the quick at-a-glance collaborative nature of the platform to get things done quicker, better, and to re-allocate our resources, too.”
Tellepsen uses Smartsheet to assess development goals and determine which project managers are ready for promotion.
The construction project management team at Tellepsen Builders knew how to plan and build corporate headquarters, hospitals, and schools. But building a clear structure for career growth and promotion required a new approach.
Kendall Pouland, director of professional development, needed a better way to manage the skills training and advancement process for a growing team of ambitious project managers — and found it in Smartsheet.
As a family-owned business that’s been operating in Houston for more than 100 years, Tellepsen focuses on projects that make a difference in people’s lives. Construction project management is one of the largest teams at Tellepsen, and vitally important for the business. Project managers work at construction sites organizing the full range of onsite operations. Pouland had worked her way up through the project management ranks; spending 10 years working at building sites in a hard hat had taught her that a PM’s work is complex, and that clear feedback is essential to mastering the job.
by Renee Hunter on June 5, 2018
When disasters strike, most people’s first impulse is to take care of their family. For Tellepsen, a leading building business in Houston, employees are family.
So when Hurricane Harvey brought widespread flooding to the Houston area in August 2017, Tellepsen used Smartsheet to find out the status of more than 500 employees spread throughout the sprawling Houston metro area, and get help and resources to the people who needed them.
by Renee Hunter on May 8, 2018
Fortune Brands Home & Security is the parent company for a number of leading brands — such as Master Lock, Moen, and Therma-Tru Doors — and employs over 23,000 workers who produce and distribute cabinetry, premium doors, plumbing, and security solutions to consumers all over the world.
by Renee Hunter on August 22, 2017
As any retailer knows, if a chain wants to survive - let alone thrive - it needs to simultaneously keep growing and set itself apart from the competition. MOD Pizza is one such company - a fast casual pizza chain that is rapidly expanding it’s reach.
MOD Pizza has recently gone from opening a couple of stores a year to opening 100 stores in a year. But sustaining that growth isn’t easy. As MOD Pizza CEO Scott Svenson shared in a recent interview, “It’s easy to open one store and send out a press release that you’re going to be the ‘Chipotle of pizza.’ It’s much harder to open the second, and the fifth, and the tenth, and then start to scale.” As MOD Pizza’s growth accelerated, their team needed a way to quickly scale their retail operations to stay on track with all of their store openings.
by Mark Pendolino on September 13, 2016
KEXP is a Seattle-based entertainment network with listeners around the world (and even in space!). With 40 seasoned DJs, inventive musicians both indie and established, and a focus on providing an enriching experience as a non-profit, they have a big mission and all the tools to achieve it.
KEXP recognized right away that being “just a radio station” wasn’t going to work long-term in a world of streaming entertainment. As early as 2000 they offered high quality Internet radio, and as a result have grown their listeners by 300% over the last 15 years while other radio stations have dwindled. They built strategic partnerships with organizations like Radio New York to produce shows coast to coast, and more recently have signed a long term agreement with the University of Washington to continue championing artists, serving the public, and furthering the cause of musical arts over the airwaves and online for the foreseeable future.
What’s the common thread? KEXP knows how to plan ahead and manage work on the fly. That’s why they choose Smartsheet.
by Renee Hunter on March 6, 2018
One of the best ways to spot a productivity killer? Identify a process or communication tactic shoehorned into a tool that wasn’t originally built to address that very problem. One common workplace productivity killer hiding in plain sight is our meeting culture, and the slide decks these meetings are often beholden to. As we’ve morphed slide decks from presentation aids to status documents, increasing numbers of hours are wasted consolidating slide decks and cramming status updates into a static document.
Luckily, work management tools can help address this problem. Case in point: the Services Operations group at Cisco has proven that work management solutions can be a powerfully effective replacement — with game changing results.
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