Smartsheet for IT and operations

IT teams of all sizes use Smartsheet to help with data migrations, software development, infrastructure project management, help desks, and much more.

• Hardware and infrastructure project management
  
• Software development
• Data center migration
• Third-party software upgrades and migrations
• Cross-organization portfolio updates and reporting
• Help desk

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Hardware and infrastructure project management

Control and coordinate hardware acquisition, upgrades, and facilities infrastructure projects at the portfolio level using consistent provisioning. Quickly adapt and easily archive all projects.

Software development

Synchronize sprints, manage resources, mitigate complexity, and consolidate efforts across any number of teams.

Data center migration

Coordinate data center migrations by providing visibility and setting up automated alerts and approvals to ensure collaboration across teams.

Third-party software upgrades and migrations

Manage updates to your ERP, CRM, and other enterprise systems of record with a centralized system. Track key tasks, subtasks, assigned owners, costs, and actual expenditures.

Cross-organization portfolio updates and reporting

Create seamless teams by enabling collaboration across stakeholder groups, control access to resources, and gain unprecedented visibility with roll-up reporting and dashboards.

Help desk

Quickly resolve reported issues, gain visibility into issue patterns, and improve service to increase user satisfaction.

The best compliment we got — and it’s really a compliment to Smartsheet as well, was from several vice presidents and business leaders who said, 'You guys do a better job managing our team’s resources than we do.
-Taran Lent, Senior Director of Product at Blackboard

With Smartsheet we got efficiency, consistency and reporting, and we’re seeing a 30% savings in effort. Our former PMO director says that our PMO team saves at least 20 hours a week because they can self-serve metrics on projects.
-Lisa Wagstaff, Program Manager, Japan market, Rackspace Technology

Connects with the tools you use every day.

Customer Stories

Boomi increases productivity by 70% and scales for growth with Smartsheet

With Smartsheet, Boomi can automate business processes to support explosive business growth while increasing efficiency and transparency.

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Uber cuts planning and lifecycle development time in half, streamlines communication with Smartsheet

With Smartsheet, Uber saves 1,000 staff hours on planning and speeds customer lifecycle development by 40%-45%.
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SailPoint builds trust and wins new enterprise identity governance customers

Learn how Smartsheet helps SailPoint connect the whole customer help experience


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Customer Stories

6 Smartsheet solutions for inventive IT departments

Learn about Smartsheet templates, add-ons, and Connectors designed to help IT teams track work requests, process tickets, manage assets, and provide visibility to executives and stakeholders.


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How this IT project lead solves for IT PMO workstreams

Learn how Sabra’s cross-functional IT department collaborates across several locations using Smartsheet.


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4 ways IT pros can be more strategic with automation

See how you can use automation to reduce the time it takes to operate your IT help desk, change-management process, IT asset management (ITAM) process, ongoing projects, and user provisioning.

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