by Katie Bouwkamp
Welcome to our employee spotlight series, featuring profiles on team members across our Bellevue, Boston, and UK offices. Learn more about the people behind the product and why Smartsheet is recognized as a great place to work!
Kara Lumley is a senior product manager working within Smartsheet’s Product Engineering department. Located at the Bellevue, WA office, she’s worked at Smartsheet for just over six and a half years. Kara was one of Smartsheet’s first 40 employees, starting out on the Support team, then transitioned to be a Customer Success Manager (CSM), and eventually moved to Product Management.
by Stephen Danos
The need for businesses to adopt technology and software platforms has evolved at an accelerated pace. For companies and IT teams striving to become more agile, the technology they adopt needs to enable faster decision making while ensuring the administrative controls and data security vital to scaling software platforms across their entire organization.
In a recent report, McKinsey found that agile organizations have a “70 percent chance of being in the top quartile of organizational health,” which is attributed to their ability to achieve customer centricity, quicker time to market for developing products, increased revenue growth, reduced costs, and better employee engagement.
The report also identified characteristics that successful agile organizations have in common, including a willingness to embrace next-generation enabling technology.
by Stephen Danos
Customer experience and engagement have a tremendous impact on a company’s financial outlook, making these factors front of mind for companies across every industry. Yet customer lifecycle management encompasses more than money.
This process can generate and sustain goodwill and loyalty, help grow a business’s customer base, increase acquisition and retention, and more.
At Smartsheet ENGAGE’18, presenters from Marketo, SAP Ariba, and CAVU Aerospace shared insights into how they use Smartsheet for customer-centric operations to support customer success initiatives. Here’s how they collaborated with and provided real-time visibility to their customers, leading to refined workflows and improved customer experiences.
by Robin Sherwood
I spend a lot of time talking with customers, particularly those who leverage Smartsheet for portfolio reporting. During the Smartsheet ENGAGE’18 customer conference, I spoke about portfolio reporting and how it can make an impact across businesses of all sizes.
I’ve worked with so many project managers (PMs) and program managers (PGMs) throughout my career, and I’ve seen a lot of traditional portfolio management tools. I believe that the generation of top-down portfolio management tools needs to be replaced by software as a service (SaaS) tools that integrate with the work being done, not just the portfolio being managed.
Older tools, while effective on an individual portfolio level, force users to do extra work to manage multiple projects. This means information workers have to go out of their way to access and compile PMO status reports and tracking.
by Staff Writer
The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business.
To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time.
by Renee Coulombe
In order to help you work more efficiently, Smartsheet has four views that enable you to see and work with your data in different ways. These views help provide project clarity and visibility and let you work using your preferred way to visualize information related to your projects and processes.
Grid view, the standard view you see when setting up your sheets, displays your data in a spreadsheet format. This view is a great place to start when setting up project information and task requirements. However, exploring the three other views in Smartsheet can help you see your data in new ways, quickly visualize timelines, and organize tasks into actionable groups.
Learn how card view, Gantt view, and calendar view enable you to take your sheets to the next level, expand your view, and help you work more effectively:
by Praerit Garg
I recently joined Smartsheet as the company’s Chief Technology Officer, and it’s the opportunity of a lifetime in many ways. I was looking for an exceptional opportunity, and I feel like I’ve found that at Smartsheet. Here are three reasons why:
1. Working on The Killer App of the Day
I started my career at Microsoft, and worked my way up to General Manager before leaving to build my own company, which was eventually acquired by Quantum. Most recently, I’ve been working at Amazon Web Services for the past four years, leading teams that build and operate some of the most foundational services that power all of AWS.
by Staff Writer
It seems like almost nothing changes faster today than technology. Blink and you’ll see new innovations – as well as new threats. Alongside this tremendous change, we’re witnessing unprecedented demands on IT professionals – everywhere from cybersecurity to platform migrations to the cloud to demand for new and updated hardware that fits the latest market trends. While demand for IT professionals is going through the roof, the talent pool is not necessarily growing at the same speed.
by Staff Writer
Businesses are banking on innovation as a top way to stay relevant and edge out the competition, a strategy that looks like it will pay off. According to a report from Accenture, 54 percent of large companies expect new business — including both novel products and entry into previously unexplored markets — to generate more than half of total revenues within the next few years.
And for the most innovative companies, a focus on driving innovation is already paying off: for the six percent of companies who have demonstrated the strongest ability to embrace organizational change, a whopping 75 percent of revenues stem from business activities that didn’t exist prior to 2015.
But before businesses can innovate, they must first develop their ability to discover and act on new ideas with speed and confidence. “Innovation is the implementation of a new or significantly improved product or process that creates a value,” says Linda Naiman, an organizational creativity consultant who has worked with a roster of enterprise and Fortune 500 companies that includes American Express and Cisco. “But you cannot innovate without creativity.”
by Katy Beloof
Are you ready to hit the ground running in January? Or are you looking at a month or more of lag time to start turning your ideas into projects and programs that will have an impact? If you’re like many of our customers, come the new year, you’re already looking ahead to what’s next and how you can best achieve your goals over the next year.
Whatever you aim to accomplish, we’re here to help you have an even greater impact on your organization. To get you started, here are ten tips that will help you work more effectively in 2019 — starting today.
Writers and Bloggers from Smartsheet.