Request Management is a common business use case for any business. Requests are received from both internal and external stakeholders who need support, information, or some kind of action in the day-to-day operation of a business, or to report on unexpected incidents.
Your team’s efficiency and business success will be greatly affected if you are still using emails, instant messages and/or spreadsheets to manage your requests. These are good tools for communication and data recording but not efficient in managing the requests raised by your stakeholders.
Digital transformation (DX) is an important step in a company's ability to stay competitive in today’s evolving business landscape.
But what exactly is digital transformation? Some people think digital transformation is providing the newest and most relevant technologies to their employees in order to increase productivity levels. While digital technology is a major part of digital transformation, the concept itself is more complex.
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