Business today is moving faster than ever, and leadership must accelerate work processes in order to stay competitive. In fact, a survey by Forbes found that 92% of executives believe that organizational agility is critical to business success.
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Your Digital Transformation Has a 70 Percent Chance of Failing. To Beat the Odds, Try These Three Things
by Staff Writer
Digital transformation is touted as a leading force driving IT and business decisions. Despite the hype, it’s not delivering on the promise. In spite of surging investments, fewer than one-third of digital transformations succeed at improving a company’s performance, according to McKinsey & Company.
Yet the effective employment of digital strategies drives key benefits and across business lines, from improved productivity that fuels innovation to better business insights – but only if you approach digital transformation the right way.
It’s not the underlying technology that accounts for the poor performance of so many digital transformation projects. Rather, a lack of organizational readiness is a frequent culprit, including underestimating or not understanding the work and resources required, and factors such as poor data governance and executive cohesion.
Here are three key ways to beat the odds and achieve digital transformation success.
by Renee Coulombe
Digital transformation (DX) is an important step in a company's ability to stay competitive in today’s evolving business landscape. But what exactly is digital transformation?
Some people think digital transformation is providing the newest and most relevant technologies to their employees in order to increase productivity levels. While digital technology is a major part of digital transformation, the concept itself is more complex.
by Andre Ropeta
With the growth of team collaboration in the cloud, information workers often waste time switching between applications or copying and pasting information into multiple systems. To work more efficiently, business teams today require a centralized hub for communication and work processes.
Microsoft Teams is now being used by 440,000 organizations, and with usage projected to accelerate, it’s clear that the popularity of this collaboration application is growing at a rapid pace.
With many Smartsheet customers using Teams, we are excited to increase the capabilities of our integration. These new capabilities will help users harness the creativity and spontaneity of conversations in Teams by pairing them with a work execution platform that helps them transform those conversations into action.
by Stephen Danos
The need for businesses to adopt technology and software platforms has evolved at an accelerated pace. For companies and IT teams striving to become more agile, the technology they adopt needs to enable faster decision making while ensuring the administrative controls and data security vital to scaling software platforms across their entire organization.
In a recent report, McKinsey found that agile organizations have a “70 percent chance of being in the top quartile of organizational health,” which is attributed to their ability to achieve customer centricity, quicker time to market for developing products, increased revenue growth, reduced costs, and better employee engagement.
The report also identified characteristics that successful agile organizations have in common, including a willingness to embrace next-generation enabling technology.
by Staff Writer
At some point, just about every decision made in a large organization requires stakeholder buy-in – and when it comes to purchasing new software platforms for the business, you need to get your IT decision makers on board.
Though “shadow IT” (the use of software and other information technology outside of IT’s purview) is common in many organizations, taking a rogue approach to tech adds risk to any technology project. This can make it harder to apply holistic, company-wide approaches and processes, or introduce security risks that non-technical employees may be ill-equipped to deal with.
When business and IT leaders are aligned, companies are better able to find solutions that successfully support employee needs and organizational objectives with fewer downsides. But while one recent literature review from Stockholm University found that business-IT alignment is associated with better overall performance, the study also noted that for many companies, getting everyone on the same page is typically an elusive feat.
by Stephen Danos
Customer experience and engagement have a tremendous impact on a company’s financial outlook, making these factors front of mind for companies across every industry. Yet customer lifecycle management encompasses more than money.
This process can generate and sustain goodwill and loyalty, help grow a business’s customer base, increase acquisition and retention, and more.
At Smartsheet ENGAGE’18, presenters from Marketo, SAP Ariba, and CAVU Aerospace shared insights into how they use Smartsheet for customer-centric operations to support customer success initiatives. Here’s how they collaborated with and provided real-time visibility to their customers, leading to refined workflows and improved customer experiences.
by Staff Writer
The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business.
To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time.
by Staff Writer
When it comes to working remotely, 16th-century poet John Donne may have said it best: “No man is an island entire of itself …”
Yet too often, remote workers exist on virtual islands, cut off from the day-to-day rhythm of business and one step removed from the company and team goals. This experience can be isolating for employees— and costly for business.
Writers and Bloggers from Smartsheet.