by Katie Bouwkamp
Welcome to our employee spotlight series, featuring profiles on team members across our Bellevue, Boston, and UK offices. Learn more about the people behind the product and why Smartsheet is recognized as a great place to work!
Kara Lumley is a senior product manager working within Smartsheet’s Product Engineering department. Located at the Bellevue, WA office, she’s worked at Smartsheet for just over six and a half years. Kara was one of Smartsheet’s first 40 employees, starting out on the Support team, then transitioned to be a Customer Success Manager (CSM), and eventually moved to Product Management.
by Staff Writer
When it comes to working remotely, 16th-century poet John Donne may have said it best: “No man is an island entire of itself …”
Yet too often, remote workers exist on virtual islands, cut off from the day-to-day rhythm of business and one step removed from the company and team goals. This experience can be isolating for employees— and costly for business.
by Renee Coulombe
Keeping clinical trials and research on track and in compliance, managing employee training and certification processes, and providing seamless records handoffs between on-duty staff members are just a few of the challenges that healthcare workers face every day.
Yet using dated, manual processes and disconnected software systems to manage this work can lead to wasted time, data entry errors, a slower process — and ultimately lead to a bad patient experience.
Here’s how three healthcare industry leaders are tackling these complex issues to create better patient experiences using Smartsheet:
by David Lotz
Everyone has heard the saying, “If only I had one more hour in the day.” Often we’re the ones saying it. Those of us with full lives know the value of an hour, and are always looking for ways to make the most of our time. Well, I’m excited to share a story with you about how I spent five minutes over the summer setting up Smartsheet automated actions and how doing so has saved me an hour each workday since.
A Manual Process Keeps Me Up At Night
by Renee Hunter
Cross-functional collaboration is not a new concept, but in today’s rapidly changing workplace – with multiple generations, a multitude of productivity apps and solutions, and skyrocketing pace of delivery – finding the key to successfully bring together different departments can feel like an uphill battle. For IT and business leaders searching for a universal technology to solve the needs of every user involved in cross-functional work, “one-app-to-solve-all-needs” ignores the reality that effective collaboration in a cloud-based world is a multi-faceted endeavor. Instead, the secret to success lies in the social elements involved in cross-functional work, and finding ways to strengthen communication by utilizing systems already in place.
by Katy Beloof on May 29, 2018 - Smartsheet Blog
Identifying the right technology platform to help your business speed up operations takes a lot of work. But ensuring the adoption of that platform across the organization is a challenge in itself.
Here are four tips on how to accelerate the adoption of your new SaaS platform. You’ll want to consider taking action on some of these before you invest in new technology, to make sure your business users are set up for success.
1. Reduce the Burden on IT
Whenever possible, select software that will reduce the burden on IT, rather than adding tasks to your backlog. During your purchasing process, consider what implementation will look like and what the onboarding process entails for business users.
by Stephen Danos on May 2, 2018
Whatever your business, it’s probably true that competition for customers is becoming more intense. As customers have more and more options, business executives that want to drive success have to do many things to stay competitive. But there is one thing that has a greater impact than any other: Becoming customer obsessed.
CIOs, IT leaders, and other execs need to connect with customers, both internal and external, in order to learn their preferences. The Wall Street Journal’s Irving Wladawsky-Berger sums this up in a single sentence: “The customer experience, that is, making each of its clients feel special, is increasingly the key factor for a business to stand out from its competitors.”
This doesn’t mean that execs need to fill their days with customer calls. Indeed, there are other ways to connect with customers, from newsletters to advisory boards. That’s not to say leaders shouldn’t speak directly with external and internal customers when they can. If they carve out time for those conversations, they can hear first-hand examples of how their company’s products make a real-life impact — and gain priceless insights into where they’re falling short.
by Stephen Danos on April 20, 2018
In today’s workplaces, the borders between teams, departments, and roles are blurrier than ever before. “Borderless teams” can be distributed across the globe or just down the hall from one another. They offer increased flexibility, reduced costs, and can be a powerful recruiting tool.
Writers and Bloggers from Smartsheet.