by Andre Ropeta
With the growth of team collaboration in the cloud, information workers often waste time switching between applications or copying and pasting information into multiple systems. To work more efficiently, business teams today require a centralized hub for communication and work processes.
Microsoft Teams is now being used by 440,000 organizations, and with usage projected to accelerate, it’s clear that the popularity of this collaboration application is growing at a rapid pace.
With many Smartsheet customers using Teams, we are excited to increase the capabilities of our integration. These new capabilities will help users harness the creativity and spontaneity of conversations in Teams by pairing them with a work execution platform that helps them transform those conversations into action.
by Stephen Danos
Customer experience and engagement have a tremendous impact on a company’s financial outlook, making these factors front of mind for companies across every industry. Yet customer lifecycle management encompasses more than money.
This process can generate and sustain goodwill and loyalty, help grow a business’s customer base, increase acquisition and retention, and more.
At Smartsheet ENGAGE’18, presenters from Marketo, SAP Ariba, and CAVU Aerospace shared insights into how they use Smartsheet for customer-centric operations to support customer success initiatives. Here’s how they collaborated with and provided real-time visibility to their customers, leading to refined workflows and improved customer experiences.
by Staff Writer
The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business.
To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time.
by Staff Writer
When it comes to working remotely, 16th-century poet John Donne may have said it best: “No man is an island entire of itself …”
Yet too often, remote workers exist on virtual islands, cut off from the day-to-day rhythm of business and one step removed from the company and team goals. This experience can be isolating for employees— and costly for business.
by Renee Coulombe
In order to help you work more efficiently, Smartsheet has four views that enable you to see and work with your data in different ways. These views help provide project clarity and visibility and let you work using your preferred way to visualize information related to your projects and processes.
Grid view, the standard view you see when setting up your sheets, displays your data in a spreadsheet format. This view is a great place to start when setting up project information and task requirements. However, exploring the three other views in Smartsheet can help you see your data in new ways, quickly visualize timelines, and organize tasks into actionable groups.
Learn how card view, Gantt view, and calendar view enable you to take your sheets to the next level, expand your view, and help you work more effectively:
by Staff Writer
A recent study by Deloitte Digital found that nearly half of business leaders say they are currently unable to generate insights from data to help inform real-time decision making. But in today’s competitive business climate, difficulties leveraging data to make faster, better decisions can put organizations at a significant disadvantage, affecting their ability to respond to customer needs, meet regulatory requirements, deliver products to market and a host of other mission-critical objectives.
While the Deloitte study found that 88 percent of businesses report using productivity tools to assist in decision making, many work execution platforms don’t offer the features that best empower the swift, sophisticated decisions enterprise leaders must make on a daily basis. For faster, better decisions, look for a platform with these three key offerings.
by Stephen Danos
Construction professionals need ways to eliminate process friction and unify everyone, from owner to architects to subcontractors, throughout the entire construction project life cycle. After all, delays often mean a construction project will go over budget, which is typically unacceptable.
Also, according to a recent McKinsey analysis of construction technology, cost-cutting technologies have gained significant momentum over the last five years.
The Smartsheet platform helps construction teams save money and time, and stay connected, empowering them to improve collaboration, plan better, and maintain control over repeatable processes, audit trails, and document versioning.
Below are many ways Smartsheet empowers construction professionals throughout the seven phases of construction project management by increasing visibility, centralizing key information, and rapid data collection through mobile-accessible forms.
by Renee Coulombe
Keeping clinical trials and research on track and in compliance, managing employee training and certification processes, and providing seamless records handoffs between on-duty staff members are just a few of the challenges that healthcare workers face every day.
Yet using dated, manual processes and disconnected software systems to manage this work can lead to wasted time, data entry errors, a slower process — and ultimately lead to a bad patient experience.
Here’s how three healthcare industry leaders are tackling these complex issues to create better patient experiences using Smartsheet:
by Staff Writer
If you want your business to succeed, speed isn’t just important — it’s everything.
“Speed is fundamental,” says Heidi Pozzo, an executive coach for C-suite business leaders and author of Leading the High-Performing Company. “Speed is the difference in satisfying customer needs, it impacts the cost structure of the business, and it allows the company to be high-performing, not underperforming. It really is fundamental to how a business operates.”
When businesses are slow to execute, the costs range from missed opportunities to grow market share to poor employee morale, Pozzo says. A culture of fast, smart execution is a sign of strong corporate health.
How can your team pick up the pace? Here are eight questions to ask yourself to help speed up business execution within your organization.
by Diana Ramos
Whether you're renovating or adding to an existing location, or constructing an entirely new one, properly planning for a construction project is a tremendous undertaking. Even the most experienced program managers struggle with setting proper expectations for construction projects given the unforeseen hiccups that can occur.
There’s no way to be 100 percent prepared for the realities of a construction project. Contractors may encounter changes in site conditions and need to adjust plans, or there might be sudden shortages in important building materials.
But that shouldn’t stop owners from making their plan as watertight as possible, and using a reliable software platform, such as Smartsheet, to help them execute.
Ensure you and your contractors are hitting your targeted budget by dividing the process into these four key phases.
Writers and Bloggers from Smartsheet.