by Stephen Danos
Customer experience and engagement have a tremendous impact on a company’s financial outlook, making these factors front of mind for companies across every industry. Yet customer lifecycle management encompasses more than money.
This process can generate and sustain goodwill and loyalty, help grow a business’s customer base, increase acquisition and retention, and more.
At Smartsheet ENGAGE’18, presenters from Marketo, SAP Ariba, and CAVU Aerospace shared insights into how they use Smartsheet for customer-centric operations to support customer success initiatives. Here’s how they collaborated with and provided real-time visibility to their customers, leading to refined workflows and improved customer experiences.
by Staff Writer
The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business.
To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time.
by Staff Writer
When it comes to working remotely, 16th-century poet John Donne may have said it best: “No man is an island entire of itself …”
Yet too often, remote workers exist on virtual islands, cut off from the day-to-day rhythm of business and one step removed from the company and team goals. This experience can be isolating for employees— and costly for business.
by Dan Sills
Managing complex projects and processes requires precision and control. You never want to be caught off guard after someone changes data or removes key project details from your sheet.
In order to prevent unexpected changes and stay on top of important updates to your work, you need a work execution platform that enables you to easily manage and track collaboration.
With Smartsheet, sheet owners and admins can improve transparency and rest assured knowing their sheet information is protected with these easy-to-use features.
by Staff Writer
Just because something is ubiquitous doesn’t mean it’s the better way. There are countless examples of products and tools that though popular simply don’t deliver on their promise. And within businesses of all sizes, one of the biggest culprits is spreadsheets.
Though a majority of businesses use spreadsheets in various capacities, these tools are often used by default without anyone giving serious consideration to the benefits or costs they offer compared to other solutions. In the drive to improve efficiency and cost effectiveness that’s slowly starting to change: one report focused on finance and accounting professionals, for example, found that Excel usage for budgeting and planning purposes dropped six percentage points from 2017 to 2018, to 63 percent.
This suggests that many businesses have yet to evaluate the hidden productivity toll and other costs of managing work in spreadsheets. Here are seven ways that using spreadsheets to manage tasks and projects can cost your business.
by Renee Coulombe
In order to help you work more efficiently, Smartsheet has four views that enable you to see and work with your data in different ways. These views help provide project clarity and visibility and let you work using your preferred way to visualize information related to your projects and processes.
Grid view, the standard view you see when setting up your sheets, displays your data in a spreadsheet format. This view is a great place to start when setting up project information and task requirements. However, exploring the three other views in Smartsheet can help you see your data in new ways, quickly visualize timelines, and organize tasks into actionable groups.
Learn how card view, Gantt view, and calendar view enable you to take your sheets to the next level, expand your view, and help you work more effectively:
by Praerit Garg
I recently joined Smartsheet as the company’s Chief Technology Officer, and it’s the opportunity of a lifetime in many ways. I was looking for an exceptional opportunity, and I feel like I’ve found that at Smartsheet. Here are three reasons why:
1. Working on The Killer App of the Day
I started my career at Microsoft, and worked my way up to General Manager before leaving to build my own company, which was eventually acquired by Quantum. Most recently, I’ve been working at Amazon Web Services for the past four years, leading teams that build and operate some of the most foundational services that power all of AWS.
by Staff Writer
It seems like almost nothing changes faster today than technology. Blink and you’ll see new innovations – as well as new threats. Alongside this tremendous change, we’re witnessing unprecedented demands on IT professionals – everywhere from cybersecurity to platform migrations to the cloud to demand for new and updated hardware that fits the latest market trends. While demand for IT professionals is going through the roof, the talent pool is not necessarily growing at the same speed.
by Staff Writer
Businesses are banking on innovation as a top way to stay relevant and edge out the competition, a strategy that looks like it will pay off. According to a report from Accenture, 54 percent of large companies expect new business — including both novel products and entry into previously unexplored markets — to generate more than half of total revenues within the next few years.
And for the most innovative companies, a focus on driving innovation is already paying off: for the six percent of companies who have demonstrated the strongest ability to embrace organizational change, a whopping 75 percent of revenues stem from business activities that didn’t exist prior to 2015.
But before businesses can innovate, they must first develop their ability to discover and act on new ideas with speed and confidence. “Innovation is the implementation of a new or significantly improved product or process that creates a value,” says Linda Naiman, an organizational creativity consultant who has worked with a roster of enterprise and Fortune 500 companies that includes American Express and Cisco. “But you cannot innovate without creativity.”
by Katy Beloof
Automation in the enterprise is transforming how people work. Yet rather than taking jobs away from workers, automation has the power to complement their work and help them be even more effective.
Respondents in Smartsheet’s Automation in the Workplace report estimate that the time savings from automation can add up to six or more hours a week – nearly a full work day for most employees. Automation contributes to a decrease in data entry and processing errors that can erode the reliability of data, and reduce the time spent on manual tasks, freeing up workers for more meaningful, high-value tasks.
The softer benefits of this extra time – including the improved employee satisfaction that comes from replacing repetitive, mundane tasks with more interesting challenges and the added business value and innovation this new work can drive – might be even more remarkable.
Writers and Bloggers from Smartsheet.