by Katy Beloof on May 29, 2018 - Smartsheet Blog
Identifying the right technology platform to help your business speed up operations takes a lot of work. But ensuring the adoption of that platform across the organization is a challenge in itself.
Here are four tips on how to accelerate the adoption of your new SaaS platform. You’ll want to consider taking action on some of these before you invest in new technology, to make sure your business users are set up for success.
1. Reduce the Burden on IT
Whenever possible, select software that will reduce the burden on IT, rather than adding tasks to your backlog. During your purchasing process, consider what implementation will look like and what the onboarding process entails for business users.
by Andy Lientz on May 17, 2018
Not long ago, enterprise IT departments would purchase a new application, deploy it to thousands of employees and hope for the best that they would use it. If the app didn’t align precisely with workflows, or if valuable features were hard to find, there was a good chance usage would be low.
We’ve come a long way since then. Interfaces for business software have greatly improved and some applications allow a degree of customization to match the task at hand. But there’s a lot more that can be done to ensure enterprises get maximum value and productivity from their enterprise applications. Machine learning will make a lot of that possible.
by Staff Writer on May 15, 2018
The way your company kicks off relationships with new customers is about a lot more than creating goodwill. When common problems go unresolved, the client onboarding process can cost your company revenue and reputation. Done properly, on the other hand, onboarding can have a significant positive impact on your bottom line.
by Staff Writer on May 10, 2018
Meetings cost businesses a lot of money.
$15 million per year, in one case. That’s what researchers at Bain & Company determined a weekly executive meeting cost one business each year. More broadly, the research found that many companies spend 15 percent of their collective time in meetings.
by Stephen Danos on May 2, 2018
Whatever your business, it’s probably true that competition for customers is becoming more intense. As customers have more and more options, business executives that want to drive success have to do many things to stay competitive. But there is one thing that has a greater impact than any other: Becoming customer obsessed.
CIOs, IT leaders, and other execs need to connect with customers, both internal and external, in order to learn their preferences. The Wall Street Journal’s Irving Wladawsky-Berger sums this up in a single sentence: “The customer experience, that is, making each of its clients feel special, is increasingly the key factor for a business to stand out from its competitors.”
This doesn’t mean that execs need to fill their days with customer calls. Indeed, there are other ways to connect with customers, from newsletters to advisory boards. That’s not to say leaders shouldn’t speak directly with external and internal customers when they can. If they carve out time for those conversations, they can hear first-hand examples of how their company’s products make a real-life impact — and gain priceless insights into where they’re falling short.
by Stephen Danos on May 4, 2018
Email has certainly changed how people communicate all over the world. However, it's a notorious productivity killer. Excessive email is not only a time suck; it can result in lost or outdated information, crossed wires, and duplicative effort.
All teams in an organization need a centralized place to collect their ideas, whether those thoughts focus on a process improvement or campaign strategies. We’ve all been copied on unproductive email threads where good ideas aren’t surfaced — you end up wasting quality time digging deeper.
Moving your team away from email doesn’t mean you can’t capture and share exciting ideas, no matter where you are when inspiration strikes. With Smartsheet, you can explore at least three alternate ways to collaborate with your team without making them feel chained to their inboxes.
by Gene Farrell on January 16, 2018
Today I’m excited to announce that Smartsheet has acquired Converse.AI, a UK-based pioneer in the field of intelligent bots for business automation.
Here at Smartsheet, we’re committed to our founding philosophy of “practical innovation” — empowering knowledge workers to build and manage powerful business process and automation solutions, regardless of their technical prowess. Converse.AI shares our vision of enabling enterprises to address business-critical problems through ‘no code’ work process automation.
by Andre Ropeta on May 1, 2018
According to the Enterprise Collaboration Report, 97% of organizations use two or more collaboration apps to stay on top of work planning and execution. Yet multiple apps can lead to disparate information and ultimately slow work down.
For teams that work across organizations, these issues are exponentially larger — in part because different workers choose their favorite app and check it often, but only look at the others sporadically, if at all. As a result, a project manager would need to engage stakeholders through different apps or expect significant delays in responses.
That’s why we’re excited to announce Smartsheet for Workplace. Workplace by Facebook is a dedicated and secure space for companies to connect, communicate, and collaborate using familiar Facebook features such as News Feed, groups, messages, and events. Now, with Smartsheet for Workplace, you can choose to receive Smartsheet notifications directly in Workplace.
Writers and Bloggers from Smartsheet.