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by Brendan Reed Logging specific location details and information related to location can be challenging, especially in places where a simple street address doesn’t apply. One of our customers’ most frequently requested mobile capabilities is a more accurate way for teams in the field to capture and share precise location data with others in the organization. We want to empower you and your team with easy access to the information they need from the field.  by Stephen Danos  Customer experience and engagement have a tremendous impact on a company’s financial outlook, making these factors front of mind for companies across every industry. Yet customer lifecycle management encompasses more than money.
This process can generate and sustain goodwill and loyalty, help grow a business’s customer base, increase acquisition and retention, and more. At Smartsheet ENGAGE’18, presenters from Marketo, SAP Ariba, and CAVU Aerospace shared insights into how they use Smartsheet for customer-centric operations to support customer success initiatives. Here’s how they collaborated with and provided real-time visibility to their customers, leading to refined workflows and improved customer experiences. by Robin Sherwood  I spend a lot of time talking with customers, particularly those who leverage Smartsheet for portfolio reporting. During the Smartsheet ENGAGE’18 customer conference, I spoke about portfolio reporting and how it can make an impact across businesses of all sizes.
I’ve worked with so many project managers (PMs) and program managers (PGMs) throughout my career, and I’ve seen a lot of traditional portfolio management tools. I believe that the generation of top-down portfolio management tools needs to be replaced by software as a service (SaaS) tools that integrate with the work being done, not just the portfolio being managed. Older tools, while effective on an individual portfolio level, force users to do extra work to manage multiple projects. This means information workers have to go out of their way to access and compile PMO status reports and tracking. by Staff Writer The success of your business depends on your ability to offer clients speed, consistency, and a high level of quality — and to do it again day after day and quarter after quarter. But as more businesses recognize the importance of providing seamless customer experiences across the supply chain, delivering customer satisfaction is no longer a competitive differentiator — it’s a business imperative.
While each customer is unique, there are common tasks and functions involved in managing these vital relationships, whether you work with just a few customers or hundreds of thousands. An ability to implement standard processes to guide each stage of the customer relationship can improve your ability to best serve each individual customer and also help you scale your business. To help you meet your customers’ needs at every stage, we’ve designed these five templates and template sets to get you up and running in Smartsheet in no time. by Staff Writer When it comes to working remotely, 16th-century poet John Donne may have said it best: “No man is an island entire of itself …” Yet too often, remote workers exist on virtual islands, cut off from the day-to-day rhythm of business and one step removed from the company and team goals. This experience can be isolating for employees— and costly for business.  by Dan Sills Managing complex projects and processes requires precision and control. You never want to be caught off guard after someone changes data or removes key project details from your sheet.
In order to prevent unexpected changes and stay on top of important updates to your work, you need a work execution platform that enables you to easily manage and track collaboration. With Smartsheet, sheet owners and admins can improve transparency and rest assured knowing their sheet information is protected with these easy-to-use features. by Staff Writer Just because something is ubiquitous doesn’t mean it’s the better way. There are countless examples of products and tools that though popular simply don’t deliver on their promise. And within businesses of all sizes, one of the biggest culprits is spreadsheets.
Though a majority of businesses use spreadsheets in various capacities, these tools are often used by default without anyone giving serious consideration to the benefits or costs they offer compared to other solutions. In the drive to improve efficiency and cost effectiveness that’s slowly starting to change: one report focused on finance and accounting professionals, for example, found that Excel usage for budgeting and planning purposes dropped six percentage points from 2017 to 2018, to 63 percent. This suggests that many businesses have yet to evaluate the hidden productivity toll and other costs of managing work in spreadsheets. Here are seven ways that using spreadsheets to manage tasks and projects can cost your business. by Renee Coulombe In order to help you work more efficiently, Smartsheet has four views that enable you to see and work with your data in different ways. These views help provide project clarity and visibility and let you work using your preferred way to visualize information related to your projects and processes.
Grid view, the standard view you see when setting up your sheets, displays your data in a spreadsheet format. This view is a great place to start when setting up project information and task requirements. However, exploring the three other views in Smartsheet can help you see your data in new ways, quickly visualize timelines, and organize tasks into actionable groups. Learn how card view, Gantt view, and calendar view enable you to take your sheets to the next level, expand your view, and help you work more effectively: by Praerit Garg I recently joined Smartsheet as the company’s Chief Technology Officer, and it’s the opportunity of a lifetime in many ways. I was looking for an exceptional opportunity, and I feel like I’ve found that at Smartsheet. Here are three reasons why: 1. Working on The Killer App of the DayI started my career at Microsoft, and worked my way up to General Manager before leaving to build my own company, which was eventually acquired by Quantum. Most recently, I’ve been working at Amazon Web Services for the past four years, leading teams that build and operate some of the most foundational services that power all of AWS.
by Staff Writer It seems like almost nothing changes faster today than technology. Blink and you’ll see new innovations – as well as new threats. Alongside this tremendous change, we’re witnessing unprecedented demands on IT professionals – everywhere from cybersecurity to platform migrations to the cloud to demand for new and updated hardware that fits the latest market trends. While demand for IT professionals is going through the roof, the talent pool is not necessarily growing at the same speed.  |
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February 2019
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