Unlocking Business Value with Smartsheet: Insights from the 2025 IDC Study

Reported by: Shahirah Abdul Aziz

In today’s fast-evolving business landscape, organizations face mounting pressure to deliver projects faster, with higher quality, and more efficient resource use. Smartsheet, a leading cloud-based work management platform, has emerged as a transformative tool enabling modern project and workflow management. The 2025 IDC Business Value study sponsored by Smartsheet quantifies the platform’s substantial impact on organizational productivity, project outcomes, operational costs, and revenue growth.

​Key Statistics from IDC Study

​The IDC July 2025 Business Value White Paper, sponsored by Smartsheet, reveals significant business benefits experienced by organizations after adopting the Smartsheet platform to modernize project and work management:

💰 Financial Impact

• $2.5M annual benefit per organization
• $8,000 average annual benefit per licensed user
• 745% ROI over three years
• 7 months payback period
• $1.16M in added annual revenue
• $824K annual operational savings

⚙️ Productivity Gains

• ​39% higher team productivity (equal to +8 FTEs)
• 27% productivity boost for project contributors
• 37% fewer contribution errors
• 10% productivity lift for executives

🚀 Project Delivery & Quality

• 53 more projects completed per year
• 45% better on-time completion
• 22% higher project output quality
• 43% more innovation capacity

🤝 Work Processes & Collaboration

• 76% improvement in automation
• 66% better visibility
• 48% stronger collaboration
• Less time in meetings and manual updates

How Smartsheet Enhances Business Efficacy Today

Smartsheet helps businesses work more efficiently by offering one central and flexible platform for communication, collaboration, and project management. Companies find that Smartsheet’s easy-to-use design and automation tools cut down on manual work and mistakes, helping teams complete projects faster and more accurately. It also gives managers a clear view of project progress and resource use, improving transparency and accountability across teams.

For example, Smartsheet replaces scattered tools and separate spreadsheets with one shared workspace that everyone can access in real time. This reduces time spent on manual updates and follow-ups, allowing teams to respond quickly in a fast-moving business environment. Automation handles repetitive tasks, so employees can focus on more important and strategic work. Big organizations have saved thousands of work hours each year, and government agencies have cut their response times in half thanks to Smartsheet’s efficiency.

The platform’s flexibility supports diverse industries and project types, making it easier for businesses to coordinate cross-functional efforts. This transformation drives measurable improvements in productivity, on-time project completion, and quality of deliverables, as confirmed by both the IDC study and numerous client case studies.

Real-World Application Scenario

Consider a large healthcare organization undergoing a multi-year facility expansion with numerous stakeholders including construction teams, IT, and operations. Before Smartsheet, project tracking relied on disparate spreadsheets and static reporting, leading to fragmented communication and delayed updates. By adopting Smartsheet:

• The project management office implemented standardized templates and automated workflows, saving hours weekly in report generation and meetings.
• Real-time dashboards provided visibility into project status and resource allocation for both frontline teams and executive leadership.
• Cross-departmental collaboration improved, enabling simultaneous updates from construction, IT, and operations teams, reducing miscommunication.
• The automation of updates and task assignments decreased manual effort, allowing staff to focus on critical problem-solving and quality assurance.
• Outcomes included more projects completed on time, better alignment of strategic goals with on-the-ground execution, and significant cost savings in operational expenses.

This comprehensive study underscores Smartsheet’s role as a critical enabler for modern, efficient, and data-driven work management, helping organizations navigate the complexities of today’s fast-paced, AI-influenced business environment while achieving measurable business value.

Ready to Take Your Work to the Next Level

At 57Network, we specialize in modern work management, cybersecurity, and business connectivity—empowering organizations to work smarter, safer, and more collaboratively. With tailored solutions and expert training, we help teams unlock their full potential and thrive in today’s digital landscape.

💡 Ready to transform the way you work?  Connect with us today.

References:
IDC - The Business Value of Smartsheet