Our Service Packages

1) Bitdefender GravityZone Security Health Check & Support​
​   
Stay secure, compliant, and fully protected with quarterly Bitdefender audits. Sessions are held online, and a surcharge will apply if on-site services are requested.

🔍 What’s Included: 
A.  1st Session: Policy & Administrator Training from our experts. 

• 1 online training session, lasting up to hours, for up to 2 participants
• Additional charges may apply if on-site support and training is requested

B.  1 session per year | Up to 1.5 hours per session | Covers the following:

1. Policy Health Check
   • Comprehensive review of your GravityZone security policies
   • Expert identification of any misconfigurations or outdated rules
   • Ensure optimal protection across all your devices
2. Q&A Consultation
   • Expert answers to your technical or operational questions
   • Clarify security posture, threat alerts, and best practices
3. Actionable Recommendations
   • Receive a concise summary report
   • Suggested next steps to strengthen your security environment​

2) Bitdefender GravityZone Quarterly Online Audit Service - Existing Customer
​    2 sessions per year | Up to 1.5 hours per session

Stay secure, compliant, and fully protected with quarterly Bitdefender audits. Sessions are held online, and a surcharge will apply if on-site services are requested.

🔍 What’s Included:

1. Policy Health Check
   • Comprehensive review of your GravityZone security policies
   • Expert identification of any misconfigurations or outdated rules
   • Ensure optimal protection across all your devices
2. Q&A Consultation
   • Expert answers to your technical or operational questions
   • Clarify security posture, threat alerts, and best practices
3. Actionable Recommendations
   • Receive a concise summary report
   • Suggested next steps to strengthen your security environment​

3) Remote Helpdesk Support (Reactive)
​    * Email and Whatsapp Support for Remote Troubleshooting
        * 8 hours x 5 days x Next Business Day
        * Sessions are held online, and a surcharge will apply if on-site services are requested.

🔍 Support Response and Escalation Process:

• Response Time: All support requests will receive an initial response within 1 working day
• Resolution Time: Issue resolution will typically be completed within up to 5 working days, though more complex cases may require additional time depending on the nature and severity of the issue

🔍 Support Levels:

• Level 1: Customer's IT Team - initial troubleshooting and basic issue resolution
• Level 2: 57Network - advanced diagnostics, configuration review and resolution support
• Level 3: Bitdefender Support Team - escalation for complex or product-specific issues requiring principal-level intervention

More services coming soon...

All services are subject to Service Terms and Conditions: ​https://www.57network.com/tnc.html

Please get a quotation from 57Network to confirm the pricing.​

All services are provided remotely (unless otherwise specified).  Additional charges may apply if on-site support and training is requested.

The details of the 57Network Bitdefender Gravityzone Services package and the associated terms are accurate at the time of writing. 57Network reserves the right to amend the package or terms without prior notice. Please refer to this page for the most up-to-date information.