by Staff Writer on May 10, 2018
Meetings cost businesses a lot of money.
$15 million per year, in one case. That’s what researchers at Bain & Company determined a weekly executive meeting cost one business each year. More broadly, the research found that many companies spend 15 percent of their collective time in meetings.
by Stephen Danos on May 2, 2018
Whatever your business, it’s probably true that competition for customers is becoming more intense. As customers have more and more options, business executives that want to drive success have to do many things to stay competitive. But there is one thing that has a greater impact than any other: Becoming customer obsessed.
CIOs, IT leaders, and other execs need to connect with customers, both internal and external, in order to learn their preferences. The Wall Street Journal’s Irving Wladawsky-Berger sums this up in a single sentence: “The customer experience, that is, making each of its clients feel special, is increasingly the key factor for a business to stand out from its competitors.”
This doesn’t mean that execs need to fill their days with customer calls. Indeed, there are other ways to connect with customers, from newsletters to advisory boards. That’s not to say leaders shouldn’t speak directly with external and internal customers when they can. If they carve out time for those conversations, they can hear first-hand examples of how their company’s products make a real-life impact — and gain priceless insights into where they’re falling short.
by Stephen Danos on May 4, 2018
Email has certainly changed how people communicate all over the world. However, it's a notorious productivity killer. Excessive email is not only a time suck; it can result in lost or outdated information, crossed wires, and duplicative effort.
All teams in an organization need a centralized place to collect their ideas, whether those thoughts focus on a process improvement or campaign strategies. We’ve all been copied on unproductive email threads where good ideas aren’t surfaced — you end up wasting quality time digging deeper.
Moving your team away from email doesn’t mean you can’t capture and share exciting ideas, no matter where you are when inspiration strikes. With Smartsheet, you can explore at least three alternate ways to collaborate with your team without making them feel chained to their inboxes.
by Gene Farrell on January 16, 2018
Today I’m excited to announce that Smartsheet has acquired Converse.AI, a UK-based pioneer in the field of intelligent bots for business automation.
Here at Smartsheet, we’re committed to our founding philosophy of “practical innovation” — empowering knowledge workers to build and manage powerful business process and automation solutions, regardless of their technical prowess. Converse.AI shares our vision of enabling enterprises to address business-critical problems through ‘no code’ work process automation.
by Andre Ropeta on May 1, 2018
According to the Enterprise Collaboration Report, 97% of organizations use two or more collaboration apps to stay on top of work planning and execution. Yet multiple apps can lead to disparate information and ultimately slow work down.
For teams that work across organizations, these issues are exponentially larger — in part because different workers choose their favorite app and check it often, but only look at the others sporadically, if at all. As a result, a project manager would need to engage stakeholders through different apps or expect significant delays in responses.
That’s why we’re excited to announce Smartsheet for Workplace. Workplace by Facebook is a dedicated and secure space for companies to connect, communicate, and collaborate using familiar Facebook features such as News Feed, groups, messages, and events. Now, with Smartsheet for Workplace, you can choose to receive Smartsheet notifications directly in Workplace.
by Brendan Reed on April 24, 2018
Instead of scrolling through rows of data to glean insights, one well-crafted visual can make it easier to understand what’s going on, and help you make decisions more quickly. Charts can highlight outliers, trends, and other details you need to see to make the best choice for your business.
Our most recent additions to Smartsheet dashboards will help you supercharge your data visualization and give you more flexibility in your data sources, so you can get the information you need to make better-informed decisions more quickly. With our charts enhancements, you now have ten new chart variations at your fingertips for more ways to visualize your data in a dashboard.
You also have the ability to create charts from reports. Add multiple data sources to one report, then create a chart from that report to bring multiple sources into one visual for a more complete picture.
Not only that, but we’ve given you more flexibility on your sheet data structures for charts. Now you can select the specific columns you want to include in a chart, without needing to rearrange your sheet data to include what you want into your chart. Here’s how each of these enhancements work for you and your team to better visualize data:
by Stephen Danos on April 20, 2018
In today’s workplaces, the borders between teams, departments, and roles are blurrier than ever before. “Borderless teams” can be distributed across the globe or just down the hall from one another. They offer increased flexibility, reduced costs, and can be a powerful recruiting tool.
by Brendan Reed on April 19, 2018
Are you wasting time looking for information? A recent infographic shows that information workers spend 36% of their day looking for and consolidating information, and 44% of the time they still can’t find the information they need.
Often, team information is provided manually via email or download, which in turn presents a new set of problems. Constant emailing and chats, the inability to control document versions, and more add up to a painful and ineffective experience.
Centralized information and data sources are essential for managing and sharing team documents and data simply and effectively, but existing web-based platforms and company intranets have their limitations.
For example, they typically need IT support to set up, which creates a lag time for business users. They can also be difficult to update, so information quickly becomes outdated as business users wait for IT to make changes.
by Stephen Branstetter on February 21, 2018
Earlier this month, we revealed Smartsheet dashboards, an unprecedented bird's-eye view into your business's work in Smartsheet. With dashboards, you have a customizable, powerful tool that arms you with real-time data and information for making the best decisions. Let’s look at some best practices for getting started with dashboards so you can improve your work right away.
Preparing Your Information for Dashboards
Before you start building a dashboard, there are three factors you must determine.
by Stephen Danos on April 9, 2018
Teams tend to stick together, whether they work for a Fortune 100 company or a 50-person startup. After all, these colleagues often work toward similar goals and team boundaries are sometimes needed to keep things streamlined for meeting deadlines, and for nurturing camaraderie between teammates.
However, the “silo mentality” holds teams back in several ways. Team silos can result in a sense of tribalism and undermine the spirit of collaboration, running the risk of disrupting a company’s ability to innovate and stay aligned. Here are some of the ways silos can hurt your business and what you and your teams can do to avoid them.
Writers and Bloggers from Smartsheet.